Returns and Exchanges

Introduction

This Returns and Refunds Policy outlines the terms and conditions under which customers may return products and request refunds or replacements. We are committed to providing a transparent and customer-friendly returns process to ensure your satisfaction with every purchase.

Return Windows

Non-Pro Consumers

• Return Window: 30 days from the date of delivery

• Eligibility: All products in original, unused condition with original packaging

Pro Members

• Return Window: 45 days from the date of delivery

• Eligibility: All products in original, unused condition with original

Return and Refund Scenarios

Full Refund with Free Return Shipping
The following situations qualify for a 100% refund including return shipping 
costs:

1. Damaged or Defective Items: Products delivered in damaged or defective condition

2. Wrong Item Delivered: When you receive an item different from what you ordered

3. Expired Products: Items delivered expired or close to expiry date

4. Non-Delivery: Items not delivered to the specified address

5. Order Cancellation: When we cancel your order due to stock unavailability

Full Refund (Customer Pays Return Shipping)

The following situations qualify for a 100% refund, but return shipping costs 
are not covered:

1. Change of Mind: When you no longer want the item

2. Dissatisfaction: When the item doesn't meet your expectations but is 
   not defective

Note: For the above scenarios, if you are Pro, your shipping is free and will 
not be charged.

Evidence Requirements

To process your return request efficiently, please provide the following 
documentation:

For Damaged Items

• Clear photographs showing the damage

• Images of original packaging and condition

• Close-up shots of specific damage areas

• Multiple angles of the affected product

For Wrong Items

• Photograph of the item you received

• Image of the shipping label and product stickers

• Comparison showing what you ordered versus what you received

For Missing Items

• Photograph of the packaging received

• Image of the contents list (if applicable)

• Photo of the delivery package as received

For Quality Issues

• Clear images showing the defect or quality issue

• Comparison with expected product condition (if 
  applicable)

Automatic Refund Processing

The following scenarios qualify for immediate refund processing without 
additional documentation:

• Non-Delivery: Confirmed by tracking information

• Merchant Cancellation: When the seller cancels your order Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Personal care items that have been opened or used

• Perishable goods past their return window

• Customized or personalized products

• Digital products and gift cards

• Items damaged due to misuse or normal wear and tear 

Replacement Policy

Defective Items

• Free replacement provided for items delivered in defective condition

• Replacement with the same model when available

• If same model unavailable, full refund will be processed

Damaged in Transit

• Free replacement for items damaged during shipping

• No additional charges for replacement shipping

• Original item must be returned

Refund Timeline

Processing Time

• Credit/Debit Cards: 5-10 business days

• Store Credit: Immediate

Factors Affecting Timeline

• Bank processing times may vary

• International payments may take additional time

• Verification requirements may extend processing time

Contact Information

For assistance with returns and refunds:

• Customer Service: Available 24/7

• Email Support: Response within 24 hours

• Live Chat: Instant assistance

Policy Updates

This Returns and Refunds Policy may be updated periodically to reflect changes in our processes or legal requirements. Customers will be notified of significant changes via email or website notification.