--- product_id: 6395808 title: "Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization" price: "SAR 106" currency: SAR in_stock: true reviews_count: 9 url: https://www.desertcart.com.sa/products/6395808-call-center-rocket-science-110-tips-to-creating-a-world store_origin: SA region: Saudi Arabia --- # Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization **Price:** SAR 106 **Availability:** ✅ In Stock ## Quick Answers - **What is this?** Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization - **How much does it cost?** SAR 106 with free shipping - **Is it available?** Yes, in stock and ready to ship - **Where can I buy it?** [www.desertcart.com.sa](https://www.desertcart.com.sa/products/6395808-call-center-rocket-science-110-tips-to-creating-a-world) ## Best For - Customers looking for quality international products ## Why This Product - Free international shipping included - Worldwide delivery with tracking - 15-day hassle-free returns ## Description "I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain skills and insight."-RANDY RUBINGH Call Center Rocket Science gives practical, hands on advice for today’s customer service professionals. Here you will find real world advice on a wide variety of topics essential to effective call center management including: Recruiting and Hiring: How to find great agents, what to look for in a candidate, how to weed out applicants that may not be a good fit, closing the best candidates. Training: How to develop an effective new hire training course that prepares reps to take successfully take calls starting their first day on the floor. Effective Role playing strategies to increase effectiveness of training. Management: Creating a world class culture to motivate and retain your staff. How to look at and understand call center statistics. Call Center Operations: How to handle the day to day activity of a call center, and manage the business without constantly fighting fires. Outsourcing: For outsourcers- tips on how to make your client satisfied and give you more business. For those who outsource there are tips on how to get below the surface to truly understanding the level of service being provided by your service provider. Overall 110 tips that most centers can implement right away and receive immediate benefit of improved operations, and higher levels of employee and customer satisfaction. Review: A Must Read! - After reading this book, I remember the basics to CS! After spending so much time in the trenches of CS, we tend to forget the basics and this book is a great way to ensure that we remember all topics. Whether you're new to CS or have 20+ years' experience, this book has the ability to remind you or provide suggestions that will do nothing but spawn creativity from you for your own call center. From Randy's topic choices starting with recruiting all the way through the topic of outsourcing, it is a fresh perspective on different ideas that will enhance your program. This is a Must Read and Re-read type of book! It has a great reference section so that you can assign your managers different topics to cover and allow them to really understand how the call center works and the why's. Great job Randy ...I'm a reader and this one kept me reading. Review: Randy is right on target with his tips. - Having been a call-center-rep and a team lead myself these tips and ideas will developed only the best in class call center your customers will come to expect. Making delighted customer experiences that will bring in profits. ## Features - Used Book in Good Condition ## Technical Specifications | Specification | Value | |---------------|-------| | Best Sellers Rank | #2,643,900 in Books ( See Top 100 in Books ) #1,329 in Customer Relations (Books) #12,074 in Business Management (Books) | | Customer Reviews | 4.6 out of 5 stars 49 Reviews | ## Images ![Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization - Image 1](https://m.media-amazon.com/images/I/610kxCLFnoL.jpg) ## Customer Reviews ### ⭐⭐⭐⭐⭐ A Must Read! *by S***A on April 12, 2013* After reading this book, I remember the basics to CS! After spending so much time in the trenches of CS, we tend to forget the basics and this book is a great way to ensure that we remember all topics. Whether you're new to CS or have 20+ years' experience, this book has the ability to remind you or provide suggestions that will do nothing but spawn creativity from you for your own call center. From Randy's topic choices starting with recruiting all the way through the topic of outsourcing, it is a fresh perspective on different ideas that will enhance your program. This is a Must Read and Re-read type of book! It has a great reference section so that you can assign your managers different topics to cover and allow them to really understand how the call center works and the why's. Great job Randy ...I'm a reader and this one kept me reading. ### ⭐⭐⭐⭐ Randy is right on target with his tips. *by D***H on June 6, 2015* Having been a call-center-rep and a team lead myself these tips and ideas will developed only the best in class call center your customers will come to expect. Making delighted customer experiences that will bring in profits. ### ⭐⭐⭐⭐⭐ Must Read --- Quick, Funny AND Insightful *by R***D on May 1, 2013* So many business "help" books these days sugar-coat things and/or are way too long and boring. Not this one! Call Center Rocket Science offers very quick insight that is not only very useful, but is written in a no-nonsense and humorous manner. I'm not in the Call Center arena of business, but rather I'm in Business Development, Sales/Marketing within the IT space. I bought Call Center Rocket Science because it is important to understand Customer Service as this is absolutely imperative in today's business world. The timing of this book is great because two years after the recession ended and as the economy moves forward...we MUST be sharply focused on our Customers and how to Service them! People have money to spend, but they will only do it wisely and we must Earn it! RC --- ## Why Shop on Desertcart? - 🛒 **Trusted by 1.3+ Million Shoppers** — Serving international shoppers since 2016 - 🌍 **Shop Globally** — Access 737+ million products across 21 categories - 💰 **No Hidden Fees** — All customs, duties, and taxes included in the price - 🔄 **15-Day Free Returns** — Hassle-free returns (30 days for PRO members) - 🔒 **Secure Payments** — Trusted payment options with buyer protection - ⭐ **TrustPilot Rated 4.5/5** — Based on 8,000+ happy customer reviews **Shop now:** [https://www.desertcart.com.sa/products/6395808-call-center-rocket-science-110-tips-to-creating-a-world](https://www.desertcart.com.sa/products/6395808-call-center-rocket-science-110-tips-to-creating-a-world) --- *Product available on Desertcart Saudi Arabia* *Store origin: SA* *Last updated: 2026-06-09*