SAMSUNG 21.5 Cu Ft Side By Side Counter Depth Smart Refrigerator w/ 21.5” Touch Screen Family Hub, In-Door Ice Maker, Energy Star Certified, RF22t5561SR/AA, Fingerprint Resistant Stainless Steel

I purchased a Samsung refrigerator expecting it to last more than three years, but I was completely wrong. The compressor failed, leaving me with a non-functional appliance and hundreds of dollars in spoiled food. But that’s just the beginning of the nightmare. Warranty? Good Luck Getting It Honored! Samsung claims to offer a warranty, but they have no service providers who will actually come out and fix it. Instead, they make you jump through endless hoops just to get a refund. Their customer service reps lie just to get you off the phone, and there is absolutely no urgency on their end to resolve the issue. The Refund Process is a Joke They require a 3+ year-old receipt, and if it’s faded or damaged, too bad for you. Even though the fridge displays a clear error code, they force you to pay out-of-pocket for a repair diagnostic just to prove what is already obvious. I’m also required to hold onto the defective fridge indefinitely until they decide it's necessary to take action—all while having to buy a replacement on my own dime. Samsung’s warranty is essentially worthless if they won’t actually honor it. Their horrible customer service, lack of accountability, and refusal to provide real solutions make this the worst appliance experience I have ever had. 💥 DO NOT BUY A SAMSUNG REFRIGERATOR! 💥

Ice machine is slow constantly have to reboot the screen

If you want quality … DON’T BUY SAMSUNG PRODUCTS ! I bought the 22 cft top of the line fridge from Samsung in 2020 and, a couple of years later the paint on the unit started to chip badly ! I contacted Samsung and, flat out, refused to take care of it ! Not even to send me the touch up paint free of charge ! The warranty may be over but, I certainly didn’t expect my expensive fridge to start looking bad after a couple of years ! Next time I will choose a more reliable brand, with a manufacturer that cares for its customers. I encourage you to do the same !!!

Buyer BEWARE! Samsung refrigerators are absolute garbage. There is a class action lawsuit against Samsung for selling defective refrigerators. Samsung refuses to refund customers, instead you're forced to jump thru hoops dealing with support and ended calls. Samsung will exhaust you with endless excuses until your refrigerator is no longer covered under warranty then tell you "nothing we can do to help" Research the ongoing massive issues with Samsung refrigerators and the ice maker lawsuit. DO NOT WASTE YOUR MONEY.