Question 1

Does this have 2 year warranty?

Accepted Answer

They won’t even replace mine and it hasn’t been a year! They want videos uploaded to google Drive and I guess they want to diagnose the problem for me to fix myself IDK. They said the following-
“Based amazon and our company's warranty policy, we could only give customer full refund for the product ordered less than 1 month ago. Since your product was bought more than 11 months ago, we can't arrange return and refund for it.”

Question 2

How does it know not to mop carpet?

Accepted Answer

We are sorry to tell you the device could not recognize the carpet and leave it away with mopping module installed. I'm afraid you need uninstall the mopping module before cleaning the carpet.

Question 3

I've had an S6 for a day now and am impressed with it. I'm still unclear on how to set up zones on the first floor of our home. Can anyone help?

Accepted Answer

First you find a place for the base station. Follow the directions exactly. Next install the app. Then you have the S6 vacuum the entire floor. It can not go up or down stairs. You can pause it while it is doing this to make sure  it will do the entire floor. When it is done it will have a map of that floor. Now is when it gets difficult. Making your map into rooms is not a friendly matter. Even though I have some rooms, I usually use the zone feature. Our main floor is all hardwood flooring so it all gets mopped. Use the middle fan speed. It does a much better job. As far as mopping, the so called filters are a joke. They  are what regulates water getting to the mop. They work once or twice then nothing. So I wet the mop cloth and turn it loose. Areas that get a lot of traffic and dirt need up to 3 cleanings before the mop comes back clean. So I pop off the mop attachment , use a weak soap water mixture and clean the cloth right on the attachment. Rinse it well, use the palm of my hand to push excess water off the mop cloth, then reattach it and hit clean. On areas that don't get that abuse, just dampen the mop cloth once in a while with a spray bottle. Works like a charm. Our floors have never looked so good. Our upstairs is all carpet. We haven't attempted that yet. Setting things up is the biggest drawback. Find YouTube videos rather than the manual. Even with its short comings we love our S6.

Question 4

Can you purchase an automatic dump bin separately?

Accepted Answer

Hi，
Thank you for your question. Please check another model Q7Max+ if you needed the auto emptying function. The purchase link of Q7Max+ : https://www.amazon.com/dp/B09NNF5RHN?ref=myi_title_dp

ASIN	B09NM5GCQS
Batteries are Included	Yes
Battery Life	180 minutes
Battery Type	Lithium Ion
Best Sellers Rank	#993,553 in Home & Kitchen ( See Top 100 in Home & Kitchen ) #591 in Robotic Vacuums
Brand Name	roborock
Capacity	470 ml
Color	White01
Compatible Devices	Amazon Echo, Google Home, Smartphones, Tablets
Control Method	App, Voice
Controller Type	App Control, Button Control, Voice Control
Customer Reviews	4.0 4.0 out of 5 stars (325)
Filter Type	Washable Filter
Form Factor	Robotic
Global Trade Identification Number	00810074998192
Included Components	Q7 Max Robot Vacuum (1) Dustbin & Water Tank (1) Moisture-Proof Mat (1) Mop Cloth Mount (1) Mop Cloth (1) Charging Dock (1) Power Cable (1) User Manual (1)
Indoor Outdoor Usage	Indoor
Item Dimensions L x W x H	13.9"L x 13.8"W x 3.8"H
Item Type Name	robot vacuum
Item Weight	13 Pounds
Lithium Battery Voltage	3.7 Volts
Manufacturer	Roborock
Manufacturer Warranty Description	1 year.
Model Name	Q7 Max
Model Number	Q7 Max
Noise Level	67 Decibels
Number of Items	1
Number of Power Levels	30
Number of Speeds	30
Other Special Features of the Product	Combined 470 ml Dustbin & 350 ml Water Tank, Custom Routines, 3D Mapping, All-Rubber Main Brush, Electronic Mopping, Vacuum and Mop Simultaneously, Powerful 4,200 Pa Suction,, LiDAR Navigation, Smart Mapping, Anti-Collision, Anti-Fall, No-Go Zone, No-Mop Zone, Multi Floor Mapping, Scheduling, Advanced Custom Cleaning,, Multi-Directional Floating Brush, Pet Hair Pick Up, Portable, Low Noise, Lightw…
Portable	No
Power Source	Battery Powered
Recommended Uses For Product	Regular home cleaning, Thorough floor cleaning, Carpet cleaning, Hardwood floor cleaning, Tile and vinyl floor cleaning, Marble floor cleaning
Surface Recommendation	Carpet, Laminate, Tile, Vinyl, Wood, Marble
Voltage	120 Volts

roborock Q7 Max Robot Vacuum and Mop Combo, 30-Level Water Flow Control, 4200Pa Suction, PreciSense LiDAR Navigation, No-Go Zone, No-Mop Zone, App & Voice Control, Ideal for Pet Hair

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