My lid quit working. Replaced batteries and still won’t open. It says it has 2 year warranty but how do I contact customer service!

The same happened to me. Don’t try to get help through the link on Amazon. That didn’t work for me. I tried several times. Go to ninestars website and email them from there. They were very helpful in helping me warranty my lid.

Does it have an inner "can" that lifts out to put in new trash bag? My old one that died does.

Hello, Thanks for your question. Our DZT-50-28 model does not have a removable inner bucket. It uses a liner ring that will secure the trash bag into place.

what is sensor distance

Hello, Sensor distance is the length the sensor will activate from. This is from the sensor up to 10 inches.

Is there a manual lid replacement I can buy for this trash can? I love the automatic sensor, but it's not working in my current situation.

I'd suggest the "Contact the seller" option on the unit on Amazon. If there's a replacement lid option the manufacturer will be the only one who can tell you.

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Ninestars 13 Gallon Automatic Trash Can, 50L Touchless Motion Sensor Garbage Can with Odor-Sealing Lid, Rectangular Stainless Steel, Black Trim

Product ID: 44699600

Details

Brand
Ninestars
Capacity
13 gallons
Color
Black Trim
Finish Type
Brushed
Material
Stainless with
Opening Mechanism
Motion-Sensor

🤖Touchless Infrared Sensor

🗑️13 Gallon / 50L Capacity

🛡️Odor-Sealing Soft-Close Lid

SAR 845

Duties & taxes included

In stock

Sold byAmazon KSADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

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Description

♻️ Elevate your kitchen game with touchless tech that keeps it fresh and flawless!

ODOR LOCKDOWN TECH - Precision-fit lid seals in odors quietly, keeping your space fresh and inviting all day.
WAVE GO HANDS FREE - Instant motion-activated lid for seamless, hygienic disposal—no touch, no mess.
LONG LASTING POWER SUPPORT - Up to 9 months battery life on 2 D-cells plus a 2-year warranty for worry-free use.
SPACE SAVVY RECTANGULAR DESIGN - Sleek profile fits flush against counters or walls, maximizing kitchen flow and style.
SMUDGE RESISTANT STAINLESS STEEL - Fingerprint-proof finish stays spotless, paired with a removable liner ring for effortless bag changes.

The Ninestars 13 Gallon Automatic Trash Can combines advanced infrared motion sensing with a sleek rectangular stainless steel design. Its touchless lid opens instantly with a wave, while the odor-sealing soft-close lid traps smells effectively. Designed to fit flush in modern kitchens, it features a fingerprint-resistant finish and removable liner ring for easy maintenance. Powered by 2 D-batteries, it offers up to 9 months of reliable use and is backed by a two-year support program, making it a smart, hygienic, and stylish waste solution.

Specifications

Additional Features	Motion Sensor, Quiet Close, Removable Lid, water resistant
Asin	B06ZYKBF2Z
Best Sellers Rank	#15,831 in Home & Kitchen (See Top 100 in Home & Kitchen) #40 in Kitchen Waste Bins
Brand Name	Ninestars
Capacity	13 gallons
Color	Black Trim
Customer Reviews	4.4 4.4 out of 5 stars (13,226) 4.4 out of 5 stars
Finish Type	Brushed
Global Trade Identification Number	00891946001776
Included Components	Trash Can Base, Trash Can Ring Liner, and Trash Can Lid
Item Dimensions L X W X H	15.24"L x 11.22"W x 25.04"H
Item Type Name	Ninestars Automatic Touchless Infrared Motion Sensor Trash Can, 13 Gal 50L, Stainless Steel Base (Rectangular, Black Lid), Black Trim
Item Weight	6.8 pounds
Manufacturer	Fujian Nashida Electronic Inc
Material Type	Stainless steel with plastic lid
Opening Mechanism	Motion-Sensor
Recommended Uses For Product	Kitchen, Office, Dorms, Home
Room Type	Bedroom, Dormitory, Kids Room, Kitchen, Office
Shape	Rectangular
Unit Count	1 Count
Upc	696464059137 689139885216 891946001776

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