Lock Touch – Previous Model (Satin Nickel)

I leave and enter my house very frequently, as my parents live next door and this lock is EXTREMELY convenient to easily lock and unlock my door. My parents also like to visit me quite often, and in the past, I’d have to stop what I was doing, run to the door, unlock it and let them in. Not anymore. I can use the app to unlock it and let them right in without having to get up 50 times a day. It’s very minimal (which is primarily why I bought it), looks super stylish and does away with any useless gimmicks. All features baked-in I use (i.e. touch to lock, geofence features, homekit, etc), and they work 9/10 times. There is the occasional hiccup where the lock doesn’t respond right away when approaching after leaving the geofence and returning, and the app would occasionally display the lock being unlocked when it’s actually locked, but those moments are few and far between. This is honestly the best smartlock I’ve ever had the pleasure of owning and would gladly pay the price over and over again to have it.

I had really high hopes for this product. I was excited for a lock that I could control with my phone and also still have the option of using a key. But it just didn’t deliver at that level. Installation was simple, and mechanically the lock functioned very well. Smooth glide, not noisy, and looks great. However, out of the box the key cards did not work. (To Level Lock’s credit, I was sent new cards immediately.) The lock/unlock function with phone or touch was inconsistent. One time it would lock, but than not unlock. Or it would lock/unlock for one user, but not another. It worked with my phone, not for my wife’s phone, next time, worked for my wife, but this time not for me. Then came the next ding; 10 days after install, with no warning messages, door would not unlock, notification of “Dead Battery”. It went from working, to not working without any warning that the battery life was at its end. Fortunately, I had access to the house through the garage. (Again to Level Lock’s credit, customer service reacted very quickly to my complaint. I sent them requested info and photos, and they very quickly responded and notified me they would send new batteries.) The Final straw; Wife took out the recycling, door locked behind her when she shut the door. No keys, no phone, no reaction to touch…no way to open the door! I really wanted this lock to live up to its advertising. I liked the simplified idea of having control over my phone, but after a few weeks of being frustrated by its functionality, decided to remove it and put the old lock back in. Don’t know if I just got a bad unit, or if it just needs some bugs worked out, but I was done being locked out of my home. Level Lock Customer Service - 5 STARS ALL DAY LONG! Level Lock product - Sorry I just can’t give it more than 1 STAR. Been a very frustrating trial period.

Now that I'm a homeowner, I've always been interested in how I can use technology to my advantage around the house. I searched far and wide for a smart lock that would fit our needs without taking over the door, or come with a steep learning curve... any learning curve beyond turning a knob or using a physical key can be a bit much. I was stopped in my tracks when I found the Level Lock Touch. It solved all the specific needs I had and looked great as well. Natively supporting Apple HomeKit was a HUGE plus for me! Many smart locks just don't support HomeKit. It's the size of a standard deadbolt that you'd find on any normal entry door. A lot of smart door locks are noticeable because of the massive presence they can have on the front and back of your door. This one doesn't take up any additional space. The smarts are all built within the standard space of a deadbolt and the battery is even cleverly hidden within the bolt itself. I was skeptical at first that this deadbolt would be as strong as others, but it turns out just about ever deadbolt is hollow inside the actual bolt itself. At least this one contains a battery too! More solid than others, based on that alone. Installation was easy... I do wish it would work with certain trim plates. That's the ONLY reason I gave "Easy To Install" 4 out of 5 stars. It looks fine without a trim plate, though I would like the option. The lock has been flawless with integration into Apple HomeKit, one of the most secure smart home platforms. Asking Siri to lock/unlock works well and when we need it. It's also great to be able to walk out and merely touch the lock to lock it - without having to grab my keys. Inside, it's just a simple twist of the knob, or again, just ask Siri. You can even send guest invites to family/friends that may need access to your house. It's really quite flexible and I always know if my door is locked or not. Level Lock's technical support is fast and responsive. They're always looking into ways to improve their product, and it's nice to see Apple throwing their support behind this product as well, highlighting it on their HomeKit product page. If you get this lock, and you appreciate svelt smart technology that doesn't detract from the style and function of your existing home features, you won't be disappointed.

the lock looks great, premium quality. when it works, it works well. but there are a bunch of small annoyances that bring the overall score down. 1) spotty bluetooth. when i approach the door sometimes it unlocks 10ft, sometimes 2ft and sometime not at all until i “awaken” it. 2) seeing the lock que only when connected to the lock at home. i can’t see who or when the last time the door was unlocked while away. 3) alerts. NONE! i wish it alerted you when someone unlocks the door when you’re away for such an expensive lock it lacks in my opinion

I don’t write reviews often, but after installing and using this lock I am thoroughly impressed and feel this warrants a review. For starters I was looking at locks from Kwikset and August, but they were extremely bulky with no style. It was also apparent with those that it was a smart lock which can be a security concern as an easy lock to pick. Coming across Level, it was the sleekest design out there and looked exactly like a traditional/non-smart lock. Here’s a few pros and cons Pros: - Sleek and discrete, it looks good - Super easy installation - Super easy app setup as well - Integrates with Apple home (as long as you have an iPad or Apple TV, you can use that as your home hub) - Touch feature to lock is awesome - Distinct noise for opening/closing - Can be used with Apple shortcuts as long as it’s set up with Apple home - App is very intuitive and simple, I actually rarely use it since everything is done though Apple home Cons: - The Touch Unlock that uses location services is useless since it needs to access your location 24/7 and I couldn’t really get it to work - To work with Alexa you need a sidewalk device Overall I’m extremely impressed with this lock, it came with 2 physical keys but after a few weeks I don’t even use it. When leaving I simply hold my finger on the lock and I know it’s locked after the chime (as well as a phone notification), when getting home I simply take out my phone walking up to my door and use my Apple shortcut to unlock it. The cons are not really cons, as the touch to unlock feature is cool in theory but probably easier to just unlock using your phone anyway. Long story short if you want a sleek/low profile smart lock that is easy to use and install, I’d highly recommend this.

I’ve come to the conclusion none of the consumer grade smart locks are as dependable as they should be. The lock was installed correctly and must be to work as it should. This can take some work, but that’s to be expected. A lock needs to work all of the time. I’ve had this lock and keypad for about 18 months. The theme here is that “It’s always something.” Different aspects of the lock are just continually erratic. I do technology professionally and this purchase, as I look back on it, was a mistake. If I have to carry a physical key with me as a fallback, why even have an electronic lock? The app never seems to have been tested adequately before release. I’ve been locked out of my house once because of this lock. I was checking the battery health of the lock (and keypad) EVERY DAY. On the day I was locked out of my house, the app reported that the lock battery health was “Healthy. Upon arriving at home, the lock would not unlock. I checked the battery health and it was “Unknown.” In other words, you’re locked out of your house. When I reported this, the response was that I wasn’t checking the battery health correctly and that I needed to go thought some steps prior to checking the battery health section. So, the problem was me and not the lock. Well, if I open the app and I check the battery health section and it says “Healthy,” then I have to assume it’s “Healthy.” If the app is misreporting the battery health, the issue is with app, not with me. They sent me several new batteries because of the issue. I’d rather have bought my own batteries (and already had extras on hand (inside the house!) rather than being locked out of my house. In the process of telling me that I didn’t have enough sense to check the battery health correctly, the support engineer advised me of all of the lock events that they could see in their system. This made me very uncomfortable. I’m fully aware of the privacy aspects of the lock. I always read the app privacy section of all apps. But, in hindsight, I consider this much data collection to be disquieting. I’ve read lots of information on all of the consumer grade smart locks and I’ve pretty much come to the conclusion that none of them are fully baked. It’s that “It’s always something” thing with all of them. After spending quite a bit of money for the lock, I would never do it again. As ridiculous as it sounds in 2023, I don’t think I want any of the consumer grade smart locks. I’ve got quite a bit of experience with Schlage electronic keypad locks. I’m sure the other known brands are as good. They don’t work erratically, they are relatively inexpensive, and you don’t get locked out of your house. If the battery is getting low, you know it in plenty of time. Just my advice . . .

UPDATED 12/21/22 Pros: -Touch to LOCK works reliably. (Touch to UNLOCK does not. See cons below.) Makes it easy to quickly lock the door without your phone or the key when exiting the home. -Works with homekit. So you can ask Siri to unlock the door and, after maybe a 5 second delay, she will. Probably the quickest way to unlock the door is with "touch to unlock", but that hasn't worked reliably for me. Second quickest way is probably the physical key. Third quickest way is NFC keycard (slight delay after holding up the card). Fourth quickest would be taking out your phone, swiping down for control center, and then tapping your homekit shortcut for the lock to unlock it through homekit. -Remote lock and unlock via the Level App or homekit seem to work reliably. -It is handy to be able to create "guest passes" using the level app, that allow you to send a code to a relative that will give them the ability to unlock the door. Used it with my sister when they were planning to visit and arrive at a time when I couldn't be home. -Level has good customer support and stands by their products and takes action to ensure customer satisfaction. -small and unobtrusive design make it a “stealth” smart lock Cons: 1) TOUCH TO UNLOCK IS UNRELIABLE. DO NOT EXPECT IT TO WORK AS ADVERTISED. The touch to unlock feature worked ~75% of the time between purchase in Feb 2022 and Sep 2022, and then the feature stopped working entirely in September 2022 and hasn't worked reliably since (for both my wife and myself). The problem seemed correlated with an iOS update installed at the time on my iPhone, but after multiple iOS and Level software/firmware updates since September 2022, the behavior is the same: Touch to Unlock only works if I pull out my phone and open the Level app, and watch as the text indicator in the app goes from "touch to unlock not ready" to "touch to unlock ready". After that I can touch the lock and it will indeed unlock, but of course having to pull out your phone completely eliminates the value of touch to unlock. It's not the touch sensor that is the problem (the touch to LOCK feature works reliably every time), it is the fact that the Level app needs to track your location relative to a geofence and needs to run in the background on your phone in order to indicate to the lock that it is safe to enable "touch to unlock". Somehow that is not happening in the background anymore, reportedly due to Apple iOS and Android updates that are out of Level’s control, and so you need to open the Level App for it to update your location and enable touch to unlock. Level Support gave me trouble-shooting tips to try (enable background app refresh, enable precise geolocation in iOS settings, "boost range" in Level app", etc.). But Support ended up telling me the following (copy-pasted verbatim from support email): "My Engineer was able to confirm that based on the telemetry of your lock you are currently being impacted by operational delays. Apple has introduced changes in recent OS updates that affect how apps like ours are able to operate in the background. The result of these changes is a delay in the response of the Touch-to-Unlock feature. Our engineering teams are already aware of this and are working on updates to address it and improve functionality. At this time there is not currently an ETA for when these updates will be released, but rest assured it is a top priority." I called Level Support again recently to initiate a warranty refund request, and as a last ditch effort to get it working they gave me instructions for a factory reset of the lock, which involves removing the lock from the app, removing it from homekit, physically disassembling it to access a reset button on the motor. then I'll have to re-add the lock to Level, and re-add it to homekit, re-add my wife's as a user, re-add my kids' NFC key cards, then spend another 24-hour cycle where I leave the geofence and return to test whether the touch to unlock starts working again. After doing this I noticed a slight improvement. Now, touch to unlock would usually work (say more than 50% of the time), but only after waiting patiently and touching the lock repeatedly for at least 10+ seconds while standing at the door. This was better since I no longer had to take out my phone, but still not the 75%+ (without delay) functionality I was experiencing before September. And my wife would rarely have the patience to stand there and tap for ten seconds, and ended up pulling out her phone anyway. After some discussion and seeing that I’d applied the troubleshooting in good faith, Level agreed to take my level touch back since it was not functioning as originally advertised, and shipped me a Level Lock+ as replacement, which more than satisfied me. This is why I still recommend them, because they went out of their way to try and help me get the lock working as advertised, and when it still didn’t work 100% they put their money where their mouth was and offered me an upgraded replacement. They also were proactive about following up with me to check whether my troubleshooting attempts worked. In summary: -If the touch to unlock functionality is important to you, keep in mind that it may not work reliably and even if it does at first it may stop working due to iOS or Android updates that are out of Level’s control. 2) NFC key cards randomly stop working. I gave my kids the two NFC keycards included with the lock after setting them up on the lock and testing them. The key cards worked reliably for about two months, and then suddenly stopped working. (Luckily I'd given my kids backup physical keys so they could still use the lock if it didn't work.) I went into the Level app and "removed" the two NFC keycards, and then re-added them. Now they both work again. But the lesson is clear: don't count on the NFC keycards to work reliably. Always have a physical key in your pocket as backup.

Have three related level brand deadbolts installed. Wanted an easy way to integrate a keypad or touchless entry to an additional external door and keep the products consistent. When this works correctly, it's great. However, lock is inconsistent in locking/unlocking with touch functionality. App access works fine but inability to work with physical interaction for a product labeled "touch" is catastrophic. Touch lock sometimes locks and unlocks with physical touch. The inconsistency forces you to open the app interface and touch your phone not the lock. This removes the best feature of hands free entry. Settings in app would also change without intervention. Wife would modify a setting and it would appear when I access the app only to revert to a different setting later without either of us applying a change. Pro: install is easy and the lock looks clean. It has a much smaller footprint than competitor products. Unfortunately, I'll need to mix the ecosystem to get a functional lock to consistently unlock with NFC and work within a single smart hub interface. Update: After a month of use, it works sporadically. Frequently locks itself after I walk out, I've been locked out at least half a dozen times. Will not unlock on the app stating I'm not in range. However, I can walk to one of the other doors using the internal Level lock and unlock to gain entry.

Muy fácil de instalar ya que sustituye a una normal y fácil de configurar con su aplicación solo que todo viene en inglés ojalá y sacaran su versión en español

This smart lock came with everything needed with the exception a small screw driver. I’m impressed with the features this lock comes with and it was a nice touch including the key cards along with physical keys. It’s also nice to see that this lock integrates with HomeKit as well as the Ring Alarm system whether second gen or their new Ring Alarm Pro

El paquete llegó incompleto con muchas partes que faltaban. Tenía que regresarlo.

Tuve que modificar mi puerta para instalarlo, cuando está conectado funciona bien, pero el teléfono deja de reconocerlo muy frecuentemente