Reset: How to Change What's Not Working
Product ID: 652879398
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2025 PORCHLIGHT BUSINESS BOOK AWARD WINNER • NEW YORK TIMES BESTSELLER • NAMED A BEST BOOK OF THE YEAR BY OPRAH DAILY, ADAM GRANT , CHIEF EXECUTIVE MAGAZINE , AND MORE • A revolutionary guide to fixing what’s not working—in systems and processes, organizations and companies, and even in our daily lives—by identifying leverage points and concentrating resources to achieve our goals. Changing how we work can feel overwhelming. Like trying to budge an enormous boulder. We’re stifled by the gravity of the way we’ve always done things. And we spend so much time fighting fires—and fighting colleagues—that we lack the energy to shift direction. But with the right strategy, we can move the boulder. In Reset , Heath explores a framework for getting unstuck and making the changes that matter. The secret is to find “leverage points”: places where a little bit of effort can yield a disproportionate return. Then, we can thoughtfully rearrange our resources to push on those points. Heath weaves together fascinating examples, ranging from a freakishly effective fast-food drive-thru to a simple trick from couples therapy to an inspirational campaign that saved a million cats. In Reset , you’ll learn: -Why the feeling of progress can be your secret weapon in accelerating change -How leaders can uncover and stop wasteful activities -Why your team’s motivation is often squandered—and how to avoid that mistake -How you can jumpstart your change efforts by beginning with a “burst” The book investigates mysteries: Why the middle is the roughest part of a change effort. Why inefficiency can sometimes accelerate progress. Why getting “buy-in” is the wrong way to think about change. What if we could unlock forward movement—achieving progress on what matters most—without the need for more resources? The same people, the same assets…but dramatically better results. Yesterday, we were stuck. Today, we reset. Review: The funniest business book I've ever read AND exceptionally useful, too - This is by far the funniest business book I have ever read. Here's the thing: to find the jokes, you have to read the footnotes, because that's where Dan hides most of them. And if you're reading the footnotes, might as well read the whole book! That would be a great idea, because this is pretty much a perfect business book. It teaches you a specific skill set succinctly, via resonant stories, and repetition of key concepts in memorable context. For example, Dan quotes health care expert Paul Batalden: "Every system is designed to get the results it gets." And then the idea shows up over and over again, until you say, "Ohhh, I get it now. The dysfunction *is* the function." Or: defining 'waste' as "any activity that doesn't add value for the customer." So simple, yet so profound in its implications. Dan -- whom I will address by first name not just because we're besties, but because he wouldn't want his brother Chip to get unearned credit for not writing this book -- divides the book into two main sections. First is "Finding Leverage Points", where you seek the small actions that can yield disproportionate results: 1) Go and see the work. 2) Consider the goal of the goal: Identify alternate pathways to your ultimate destination. 3) Study the bright spots: Who's getting great results? Emulate that. 4) Target the constraint: Assess the #1 force that is holding you back. 5) Map the system: Rise above the silos to spot promising targets for action. The second half of the book, Restack Resources, exhorts you to implement the insights gleaned from the first half into six strategies for change: 1) Start with a burst 2) Recycle waste: Discontinue efforts that don’t serve the mission. 3) Do less AND more: Shift resources from lower-value work to higher-value. 4) Tap motivation: Prioritize the work that’s required and desired. 5) Let people drive: Give your team the autonomy to lead the change efforts. 6) Accelerate learning: Get better, faster feedback to guide your work. In the process, you'll find out why Chick-fil-A has the most effective drive-through on the planet; how to think not just outside the box but outside the *planet* when trying to detect methane leaks; and how a moribund library turned around to become the toast of the town of Pottsboro, Texas. Each chapter contains conceptual gems that would each be worth the admission price (e.g. the "Miracle Question" for relationships, and "cluckwork"). I am also inordinately fond of the Whirlwind Reviews at the end of each chapter, summarizing the key concepts. And drawings! Note that Dan's strategies are equally applicable to personal life, not just business problems. As such, I heartily recommend this delightfully concise book to all of you problem solvers out there. Get "Reset" for proven strategic gems that solve real-life problems, whether you want to mitigate climate change or to get your kids to clean their rooms. -- Ali Binazir, M.D., M.Phil., Happiness Engineer and author of The 5 Hidden Love Questions: Radically Simple Strategies to Date Smarter, Own Your Power, and Flourish , and The Tao of Dating: The Smart Woman's Guide to Being Absolutely Irresistible , the highest-rated dating book on desertcart for 8 years Review: Valuable Addition - I have been spending intentional time reading, researching, and learning more about organizational structure, processes, strategy, and operations. Reset becomes a valuable addition to my research with valuable insight I am adding to my approach. Dan Heath shares applicable strategies for - as he puts it - find the leverage point and then restacking resources. There are times in which you read a book and find confirmation of how you are operating and then you discover such brilliant approaches to do it better. ✅When finding the leverage points - go see the work, find the bright spots, and map the system. ✅The pursue restacking resources - start with a burst, do less and do more, tap motivation, and let people drive. Change can feel overwhelming - moving that boulder - but when you have the right leverage point, it's doable. This book will remain as an ongoing resource in my world. Highly recommend.
| Best Sellers Rank | #21,021 in Books ( See Top 100 in Books ) #3 in Business Structural Adjustment #4 in Organizational Change (Books) #31 in Strategic Business Planning |
| Customer Reviews | 4.6 out of 5 stars 658 Reviews |
D**R
The funniest business book I've ever read AND exceptionally useful, too
This is by far the funniest business book I have ever read. Here's the thing: to find the jokes, you have to read the footnotes, because that's where Dan hides most of them. And if you're reading the footnotes, might as well read the whole book! That would be a great idea, because this is pretty much a perfect business book. It teaches you a specific skill set succinctly, via resonant stories, and repetition of key concepts in memorable context. For example, Dan quotes health care expert Paul Batalden: "Every system is designed to get the results it gets." And then the idea shows up over and over again, until you say, "Ohhh, I get it now. The dysfunction *is* the function." Or: defining 'waste' as "any activity that doesn't add value for the customer." So simple, yet so profound in its implications. Dan -- whom I will address by first name not just because we're besties, but because he wouldn't want his brother Chip to get unearned credit for not writing this book -- divides the book into two main sections. First is "Finding Leverage Points", where you seek the small actions that can yield disproportionate results: 1) Go and see the work. 2) Consider the goal of the goal: Identify alternate pathways to your ultimate destination. 3) Study the bright spots: Who's getting great results? Emulate that. 4) Target the constraint: Assess the #1 force that is holding you back. 5) Map the system: Rise above the silos to spot promising targets for action. The second half of the book, Restack Resources, exhorts you to implement the insights gleaned from the first half into six strategies for change: 1) Start with a burst 2) Recycle waste: Discontinue efforts that don’t serve the mission. 3) Do less AND more: Shift resources from lower-value work to higher-value. 4) Tap motivation: Prioritize the work that’s required and desired. 5) Let people drive: Give your team the autonomy to lead the change efforts. 6) Accelerate learning: Get better, faster feedback to guide your work. In the process, you'll find out why Chick-fil-A has the most effective drive-through on the planet; how to think not just outside the box but outside the *planet* when trying to detect methane leaks; and how a moribund library turned around to become the toast of the town of Pottsboro, Texas. Each chapter contains conceptual gems that would each be worth the admission price (e.g. the "Miracle Question" for relationships, and "cluckwork"). I am also inordinately fond of the Whirlwind Reviews at the end of each chapter, summarizing the key concepts. And drawings! Note that Dan's strategies are equally applicable to personal life, not just business problems. As such, I heartily recommend this delightfully concise book to all of you problem solvers out there. Get "Reset" for proven strategic gems that solve real-life problems, whether you want to mitigate climate change or to get your kids to clean their rooms. -- Ali Binazir, M.D., M.Phil., Happiness Engineer and author of The 5 Hidden Love Questions: Radically Simple Strategies to Date Smarter, Own Your Power, and Flourish , and The Tao of Dating: The Smart Woman's Guide to Being Absolutely Irresistible , the highest-rated dating book on Amazon for 8 years
G**Y
Valuable Addition
I have been spending intentional time reading, researching, and learning more about organizational structure, processes, strategy, and operations. Reset becomes a valuable addition to my research with valuable insight I am adding to my approach. Dan Heath shares applicable strategies for - as he puts it - find the leverage point and then restacking resources. There are times in which you read a book and find confirmation of how you are operating and then you discover such brilliant approaches to do it better. ✅When finding the leverage points - go see the work, find the bright spots, and map the system. ✅The pursue restacking resources - start with a burst, do less and do more, tap motivation, and let people drive. Change can feel overwhelming - moving that boulder - but when you have the right leverage point, it's doable. This book will remain as an ongoing resource in my world. Highly recommend.
J**Y
key question: What matters most to you and what is getting in the way?
Poorly functioning organization results in waste, downtime, waste that adds work, slows down. The author recommends to learn quickly , get the right information at the right time, map the system, install simple checks whether people are happy or not, (by asking simple questions: What matters most to you and what is getting in the way? ) in real time (Post-it notes) to be able to agilely move resources where something is not working, test paper pilots in sprints and practice teamwork, allocate resources instead of dysfunctional user support and create an expert advisory team that responds competently to a selection of queries.
T**T
This book is a WINNER in every sense!
Too often, we fall into the trap of shifting strategies, systems, or even entire industries simply because a new trend emerges. Reset by Dan Heath is a compelling reminder that meaningful change shouldn't be based on fleeting buzzwords or reactive decision-making. Instead, Dan emphasizes the importance of deeply understanding why a reset is necessary, going beyond surface-level trends to uncover the real driving forces behind change. One of the most valuable aspects of Reset is its focus on leverage points, the areas within a system where small but strategic changes can drive meaningful impact. Heath lays out how identifying and acting on these leverage points can make the difference between a reset that truly works and one that simply shifts the problem elsewhere. Another highlight of the book is its whirlwind review at the end of each chapter, making it easy to absorb key takeaways and apply them in real-world decision-making. I truly appreciate how Heath distills complex ideas into practical insights, ensuring that readers walk away with actionable strategies rather than just theoretical concepts. If you're someone who values strategic decision-making and wants to ensure that changes in your business, career, or life are rooted in solid reasoning, Reset is a must-read. It provides a framework for distinguishing between necessary evolution and blind adaptation, making it a powerful guide for anyone looking to make informed, impactful shifts.
R**R
Concepts for business and personal life
This was purchased because I needed to read this book for a book club. I recommend this book. There are concepts that you can use in business and in your personal life.
A**R
Easy to read and interesting!
This book led me to buying all other Heath brother books. I love how it's written with stories and examples. Its a quick, engaging read but informative at the same time. Perfect blend of fact and entertainment for me
A**R
YOU CAN MAKE SOME GOOD EFFORTS
SOME OF WHAT IS HERE IS COMMON SENSE. BUT THERE IS SOME POINTS ON REDUCING WASTES AND OTHER USEFUL POINTS.
W**2
Practical, Methodical, Engaging
Heath’s advice is well-organized with great illustrations that demonstrate the methodology and bring it to life. It’s one of the few books I’ve recently read that I hated to stop reading and eagerly look forward to the next time I could pick it up again.
P**T
Excellent !
Excellent !
R**3
Really entataining
Well written, good information
A**N
Lots of day to day good good points to implement
Excellent book and learnt a lot from it to use day to day
J**Y
great book
dan heath is awesome!
S**N
Loved every minute of it
Dan has written a gripping book about how to Reset. It has given me a great perspective on how to change things. Absolutely recommend reading this.
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