Big Button Phone for Seniors - Corded Landline Telephone - Large Buttons and One-Touch Dialling for Visually Impaired - 80 dB Amplified Ringer for Hearing Impaired, Ergonomic Non-Slip Grip

Purchased this phone for my elderly father who lives in assisted living period. He has hearing, speech, grip, and mobility issues that affect his ability to use a telephone without assistance. The handset has a grip pad on it which makes it easy for him to hold the handset when using the phone. It also has a speaker phone for a hands free option and this is particularly helpful for conference calls. There are 3 memory buttons you can set up to program 3 different numbers for one button push dial. This makes it really easy for my dad to call us if he needs anything in case he forgets our number. When we received the phone we followed the instructions and registered it. When we went to set up the phone we made a mistake without knowing it and plugged the handset into the outjack on the back of the phone. For some reason we completely missed the handset Jack on the side of the phone. Needless to say we didn't get the phone to work and we were very frustrated. The next day I had resigned myself to purchase a different phone when customer service from Terry phone reached out to me via text to ask me how it went with. The installation of the phone. I told them that we couldn't get the phone to work and I thought it was defective. They responded with some troubleshooting things to try to see if we could get the phone to work. I was certain I had done everything right? The first time and was reluctant to try but I did anyway. Needless to say when I Followed the customer service reps (THANK YOU, MARY!) suggestions that's when I discovered the jack for the handset on the side of the phone. I was embarrassed about being such a dimwit. But I was extremely happy that the phone was now working and I didn't have to get a new one after all. My dad absolutely loves the phone it's easy for him to use. I would recommend this phone for anyone.

Amending my review to add one star for the exceptional customer service! (After my review the seller contacted me to offer a full refund. Wow!) The large number buttons, and the memory buttons are nice features. However, the base and handset are too lightweight. Also the handset audio quality is poor. Additionally, the cost is comparatively high (even at 25% off). Finally, the handset foam grip is too thick and stiff to allow the handset to fit in the cradle properly. In other words, the phone will not hang up with the foam grip on the handset (I had to remove it in order for the phone to work properly).

Long story, but had difficulty with the first phone. I had bought it for an elderly relative who raised a handicapped grandchild. With the picture buttons, the now adult grandchild could call someone if something happened to the grandmother. Not sure what happened, but after I programmed the buttons, she later unplugged the phone (which causes it to reset) to put the pictures in. Then it didn’t work. She didn’t understand how to reset. I was very ill for several months and out of town with surgeries and hospital stay. When I was able I went and tried to reprogram the phone numbers. I could not get it to reprogram except for only one number. I contacted customer service and they were extremely helpful, receptive, and immediately responded. After trying all that they ask me to try, they offered me another phone. I installed the new phone and had no issues. All is well. Customer service contacted me again to make sure all was OK and that I was able to program it with success. Although we had difficulty with the first phone, everything was extremely easy to get help from a very pleasant customer service rep, named Mary. Mary made sure that I was able to help these two individuals whose situation is difficult. They love the phone and it is easy enough for the grandchild to just touch the programmed picture to get help. I will have to say that it is the most pleasant customer service I have ever had to deal with and that the Terry phone is and could be a real life saver.

Nice phone - - - loud ring -- - loud speaker - - - red light when phone rings. Nice big number buttons , but there are no letters on the buttons (sometimes phone #'s for businesses are words instead of numbers). Also, no caller ID , but I knew that when I bought it. I had to buy a shorter cord to hang the phone on the wall and use that phone jack. I had to buy a longer curly cord so I could sit at the kitchen table (although I could just use the speaker).

Acenis' large button phone is idea for my dad. He ha macular degeneration and these big numbers are just perfect for him. The black numbers on a white background are easy to see and there's very little chance of fat-fingering numbers when dialing out. There are also three memory-dial keys at the top for frequently dialed numbers that can be labeled with pictures for ease of recognition. There's also a soft grip on the phone for a more secure hold. The first phone we received could only receive calls and wouldn't dial out. We tried the trouble-shooting options and none of them worked, so I contacted Acenis' customer service group. They confirmed we tried the various trouble shooting options and offered a few more things for us to try, which also didn't work. They apologized for the problems and sent us out a new phone that worked perfectly. There was no back-and-forth, no weeks of delay -- they were fast and remained in communication until we received the phone. If you have parents with vision issues and are looking for a landline phone that'll help them easily make calls -- you've found it. And the fact that the company stands behind the quality of their communication products makes this an easy choice.

Ordered this phone but was defective as could not call out on it. Messaged Terryphone who replaced with another, which works fine. Satisfied so far so good.

This phone is great and does what it says. One touch picture dial for a recent stroke victim is a game changer. Lots of volume settings too for seniors who are hard of hearing. We thought we had an issue with the first phone we ordered so we made a return. Turns out it was user error. Embarrassed to say we didn’t see the small jack on the side to connect the handset. Nonetheless, the return process was super smooth, and because I had already set up the warranty with the “Terry” company via text message, the staff was incredibly responsive and helpful, offering a full return if I had trouble processing it through Amazon. Got the second phone quickly and everything worked perfectly. Purchase with full confidence that you will have support if needed. Would order from them again anytime.

great phone for my old mum nice big numbers

The phone works great . Numbers are nice and big .. the only issue I have is the ring tone .. it is a piercing type of sound . Other than that it’s good.

Achat nul, inutile non fonctionnel trop tard pour le retourner a été donné en cadeau de Noël à une personne âgée en prévision de son nouvel appartement. Aucuns courant électrique, pas d' appels ou réception d' appels possibles, allume pas , un autre téléphone fonctionne très bien dans les mêmes prises murales, rien quand on branche celui ci