Am i doing something wrong? it doesn't grip the roll at all. when i pull a paper towel it just continues to unravel. what helps?

if this is a standard size paper towel roll then once you pull out to the piece you want, then you snap from the top down and it should tear off. On the non standard roll then the inside roll can be larger, the snapping motion should still help this to work. I have gone and tested rolls we have here and they are working correctly

What is the bottom made of? Is there a plastic or rubber bottom? –Wonder what would happen if water got trapped underneath.

The bottom is a pad made of something like rubber foam. It feels kind of like craft foam kids would cut shapes out of but sturdier. If it gets wet, it dries quickly - this happens to me often as my faucet is high, so water splashes out of the sink. It has never been an issue, and I'm quite OCD about the kitchen. If it got wet, you could just dry it off with a paper towel or towel. This is the best paper towel holder I've ever had and I've had it for a few years. It looks really nice and you can easily get a paper towel off with one hand. I highly recommend it!

I just received this item; it has a nasty smell coming from the plastic. Has anyone had this problem, and if so does the smell go away? Thanks.

I have no smell coming from the rubberized black center, or noticed one when I received it, it maybe the newness of the recently made formed rubber center or base of the holder.

The rod that holds the paper towels is becoming loose and wobbles back and forth. Is there a way of securing it so it doesn’t have all this movement?

Ours does not wobble so I am sorry but I can be of any help!

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Umbra Tug One-Handed Tear Modern Paper Towel Holder, Nickel

Umbra Tug One-Handed Tear Modern Paper Towel Holder, Nickel

Product ID: 4759265

Details

Brand
Umbra
Color
Nickel
Item Highlight
Freestanding
Item Weight
0.86 kg
Material
Metal
Mounting Type
Countertop

✨Brushed nickel modern finish

⚖️Weighted base for stability

🖐️One-handed tear patented design

SAR 442

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Description

🖐️ Tear with ease, style with confidence.

ROCK SOLID STABILITY - Weighted base prevents tipping, keeping your kitchen tidy and hassle-free.
SLEEK MODERN AESTHETIC - Brushed nickel finish and elegant lines elevate your countertop style instantly.
UNIVERSAL COMPATIBILITY - Fits all standard paper towel rolls—no brand restrictions, just convenience.
EFFORTLESS ONE HANDED TEAR - Patented curved rubber spine secures roll for smooth, single-handed use every time.
DESIGNER CRAFTED ORIGINALITY - Created by Umbra’s top designers, this is the authentic statement piece your kitchen deserves.

The Umbra Tug One-Handed Tear Paper Towel Holder combines patented ergonomic design with a weighted base for stability and a sleek brushed nickel finish. Designed by renowned creators Jason Nip and Paul Rowan, it fits all standard rolls and offers effortless one-handed tearing, making it a must-have modern kitchen essential.

Specifications

ASIN	B000G62YE8
Best Sellers Rank	#135,854 in Kitchen & Dining ( See Top 100 in Kitchen & Dining ) #718 in Paper Towel Holders
Brand Name	Umbra
Color	Nickel
Customer Reviews	4.6 4.6 out of 5 stars (12,087)
Global Trade Identification Number	00028295154949, 50817103002924
Included Components	Umbra Tug Modern Stand Up Paper Towel Holder
Item Dimensions L x W	13.5"L x 6.5"W
Item Highlight	Freestanding design, stable base, fits standard paper towel rolls
Item Type Name	Umbra Tug Modern Free Standing Paper Towel Holder, Nickel
Item Weight	0.86 kg
Manufacturer	Umbra
Manufacturer Part Number	330746-582-REM
Manufacturer Warranty Description	1-year limited manufacturer’s warranty.
Material Type	Metal
Model Number	330746-582-REM
Mounting Type	Countertop
Number of Items	1
Number of Packs	1
Shape	Stand
Size	6-1/2" diam. x 13-1/4" h
UPC	028295154949
Unit Count	1 Count

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Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Farhan Q.

The delivery time was excellent, and the packaging was secure.

2 months ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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SAR 442

Duties & taxes included

In stock

Sold byAmazon KSADelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to KSA.

Secure transaction

ProDesertcart PRO

Fast, free shipping, member pricing & priority support.

Join PRO →

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Ali H.

Fast shipping and excellent packaging. The Leatherman tool feels very premium and sturdy.

1 day ago

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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