eufy Security Video Smart Lock S330, 3-in-1 Camera+Doorbell+Fingerprint Keyless Entry Door Lock, Smart Wi-Fi Deadbolt for Front Door, 8 GB Built-in Storage, SD Card Expandable, Chime Included

I ordered the Eufy S330 door lock during Thanksgiving in 2024, as I was closing my home in December and wanted a door lock with video capabilities. The important feature for me was the Auto Lock function that Eufy marketed. After installation, the Auto Lock function was working erratically. It would work sometimes and does not other times. Eufy has feature for this lock where you can set the time from 0 to 3 mins for the door to auto lock. The setting of time lower than 3 mins never worked for the lock. I contacted the customer care and we tried few settings and finally it was determined that there is an issue with lock and they replaced me a new lock. I thought the issue is resolved but the new lock came with new issues and Autolock does not work at all on new device. I contacted the customer care again and asked for the upgraded product as their product did not work as marketed but they offered be the lowered version of a similar featured product. So the situation was, I paid higher for the failed product, and now I am offered a downgraded version of the product with no additional compensation. This was a shock to me. I told them to replace me with same product one more time and now comes another shock. They sent me the used product. It was insane and so unprofessional of Eufy. When I bought the product, I was so excited about it, and I marketed it to a few of my friends and I referred it to one of my friends as well, and I feel so sorry I did that. I would never recommend this product and this company for their customer service. Absolutely disappointed. Update on May 14th 2025: So after my complains, I was sent brand new door lock and after having discussion with customer care we determined that auto lock setting in Eufy app was wrong. Also we found that if the app is used on multiple devices (phone, ipad, etc.) with same user ID and PW, the auto lock setting would not change in all devices automatically if you change it on one device. This was creating issues with auto lock functions. After making above two changes, the au to lock issue is resolved and lock is perfectly working fine. As an appreciation of my findings in of issues in Eufy app, Eufy customer service team offered me a free gift of Eufy Indoor Lamp E10 which is amazing product, I love it. With above updates, I changed title of my review and changed the star rating from 1 to 5. I highly recommend this product.

I like leaving a review after having a product for sometime, so i can give the best honest review..... I got this door camera over a year ago in May 2023, it was a great purchase. I had one issue with the camera sensors and not recording 3 months after installation, it was a quick and easy calibration fix, no problems since then. The camera quality is high clear picture resolution. The fingerprint sensor is a plus, especially with young children that can potentially forget the door code. The door can be locked or unlocked thru the phone app and also locks auto with adjustable minutes of choice. Doorbell volume can also be set to preference or silenced. Battery life will last anywhere between 3 to 6 months depending on use. It only comes with one rechargeable battery. The battery does take a few hours to fully charge approximately 6, so I recommend buying a second battery to have fully charged in hand (well worth it and convenient). Also the app is easy to use and installation is quick and easy. Overall I highly recommend this door camera. It won't disappoint.

I haven't found another device that is both a door lock *and* a security camera. With the door lock, you can open/close the lock and set pin codes (for yourself, family, guests, etc...) with the app from anywhere. The camera is decent quality, can notify you when it detects motion, and you can put a memory card on it so that it records these motion events. It's supposed to be able to differentiate between a human and other regular motion (like a car or the wind) so it's not constantly notifying you when, say, a dog runs by. We had an issue with this feature, but I contacted support, they loaded some update on it, and the human detection started working well again, so props to their support. A cheap 64GB memory card (they're less than $10 nowadays) will go a long way. For reference, I have over 700 motion events recorded over 100 days, and that's taken up less than 3GB. The app is.... eeeeh.... it's *totally* usable, but it tries too hard to upsell you on other devices or their cloud storage (which I don't use). Still, it's completely functional. I have other Eufy cameras as well, and it's nice to have them all in one "central" app (decent cameras, not expensive). Setting up a device in the app is pretty slick... you go on the app, select the device you have from a list, scan the QR code on the device, press a button on the device, give it the wifi password, and bam the device now shows up on your app. There's many settings as well to mess around with if that's your thing. The only cons I can think of is: price, motion detection (though support did fix it within a few days), and the app (it's too bloated with "Hey buy this, too!"). Despite that, I'd definitely recommend this for people who want to see who's at their door or the moment a delivery arrives, and wants to be able to unlock the door remotely. If you're an AirBnB host (or just have guests often), I think you'll like this a lot. IMPORTANT: MAKE SURE there's good wifi signal wherever you'll put the base station that it comes with, which has to be near the door lock (so door lock talks to the station, station talks to the wifi). There's a good review of this device in YouTube where you can see it in action.

I went to install this product and after having removed the old lock set I found that the backup keys are not the right keys for the lock. I had to chat with customer support and they are sending me a new unit. The problem is they wont ship it until they receive the one I got, but now have no deadbolt on my door (the old one stripped when I removed it) so no way to fully secure my front door without going out and buying a new temporary tumbler until the replacement lock set arrives. I am also quite annoyed that I took the six hours to charge the battery and now have to return it and start over once the new one arrives I'd also strongly suggest reading all the instructions before beginning. There are several steps that you should know about in advance (for example, it doesn't tell you to charge the battery until the step where you'd be installing it. Make sure to do that before you install or you won't be able to continue with setting up the wifi connections. UPDATE: the company reached out and facilitated a replacement fairly quickly. I recieved it and was able to install it in < 15 min (not counting setting up the wifi and whatnot). It seems to be working well and the keys work in the physical lock this time!. They made up for the issue by sending me an indoor security camera, which I should recieve in a few days. I do appreciate the response from the company and the product works as expected so I've updated this from a 2 to a 4 star review. Second Update: I had this product for approximately 3 years and it worked great until a recent software update which caused the door lock to reset and no longer connect to the app. So I can't use my pass code or use my phone to unlock. Got stuck outside with my wife and 1 year old in the freezing cold until i was able to break into my own house because i didnt happen to be carrying the spare key they give you. Asked the company for help fixing the problem and they told me it was out of warranty and refused to help but theyd give me 20% off if i wanted to order another product! I ended up pulling out the lock and replacing with another brand, and tossed away the camera they gave me to fix the last problem I had because that wouldn't connect after the software update either. With the multiple issues i had with this lock i would not recommend.

This is simply a repeat review from a few others here. Everything is wonderful besides the motion detection. The lock locks and unlocks very quickly. Batter lasts for a few months. No issues with Sub-Zero functionality issues (down to -20). Installation is a breeze. One comment, the deadbolt plate provided is useless for standard doors. The biggest flaw is the software for motion detection. States it has smart AI to detect humans. I think this is another word to cop out of functionality and extend battery life targets. You can walk to the door without detection about 50% of the time. Similar to others, every package delivered on doorstep has never had a single notice or video capture. (5+ deliveries this far). Eufy needs to update the camera software/logic or admit motion detection capabilities. Customers are at the loss for false advertisement of a function sold with the device that does not work.... Even when the camera is set to max settings and "any motion". I truly want to love this smart lock, but I don't think it will be here long. Post 6 months UPDATE: After posting my review, Eufy reached out to make it right. For that, I give them one star back for the customer service and ability to work with the customer to ensure satisfaction. Secondly, they were able to force push a firmware update to my unit to make it more effective than ever. (+1 for another star recovered) I've been using this update for just over 3-4 months. Now I get recordings of mailman, UPS, and FedEx coming up to my door. (In addition to visitors) I get a few false alarms, which is expected with having the higher motion setting, but I'd rather have it and not need it than not have it at all. Yes the battery life will suffer as a result of the higher sensitivity, but it still seems to last just shy of a couple months, which is adequate for me. One thing I've noticed... People don't like to use the doorbell button. I just don't think people are familiar with its setup/function when compared to rings or other off-door doorbells.

**Rating:** ★★★★★ (5/5 - because who knew home security could be this entertaining!) Hey there, fellow security enthusiasts and aspiring secret agents! Today, I'm going to review the Eufy Security Video Smart Lock S330, the James Bond of smart locks. I've had the Ring and Arlo video locks as well. Get ready for a review that's not just informative but hilariously entertaining. **Design and Build Quality (5/5):** The Eufy S330 is so sleek and futuristic-looking that even my neighbor's cat mistook it for a spaceship. With its space-age design, it's like having a personal security robot guarding your door. I'm just waiting for it to speak in a British accent and ask, "Shaken or stirred?" This can be done with a custom loitering message as well! **Ease of Installation (5/5):** Installation was a breeze, even for someone like me who once put together an IKEA bookshelf and ended up with a dining table. Eufy's instructions are so straightforward that I managed to install it without calling the neighborhood handyman, who usually doubles as my handyman. There are plenty of video tutorials as well. **Key Features (5/5):** Now, let's talk about the built-in camera. It's like having your very own paparazzi stationed at your front door. I feel like a celebrity every time I use it! I've started waving dramatically every time I unlock my door, just in case someone's watching. There's built-in AI for facial recognition as well. **Smart Integration (5/5):** With its integration with Amazon Alexa and Google Assistant, you can now have deep philosophical conversations with your front door. Ask it about the meaning of life, and it might just unlock itself in sheer confusion. Plus, shouting "Open sesame!" at it actually works! Trust me, it's more fun than you'd expect. **Security and Privacy (5/5):** Eufy takes security seriously, and they aren't sharing your video footage with aliens (as far as I know). Your data is as safe as a secret agent's identity, and the bad guys won't get their hands on it. You'll sleep soundly knowing that your door is guarded by a gadget that respects your privacy. **Battery Life (4/5):** The battery life is decent, but I must admit, I'd love it if the Eufy S330 had the option to wire to the doorbell, thereby eliminating the need to charge the battery. In conclusion, if you want to turn your home security into a comedy show with the confidence of the night watchman guarding the museum, the Eufy Security Video Smart Lock S330 is your best bet. It's a high-tech, stylish, and functional addition to your home that promises to keep you entertained while keeping the bad guys out. So, if you're ready to embrace the spy life and make your door the show's star, grab the Eufy S330 and let the laughter (and security) begin!

I chose this Eufy door lock because of its top rating from Consumer Reports. My second Schlage door lock failed just like the first one, so no going back to that brand. Plus, this Eufy was more feature rich and cheaper by comparison (my Schlage locks had no video or audio, just codes). The positives are overwhelming. Every little feature I could hope for - and some I didn't think to expect - are implemented intuitively within this product. It's clear that a lot of thought and development time went into this product, aimed at the end user experience. It's all done the same way I might have designed it and then improved it over time. - First, the mechanical installation was quick and painless, with the lock working smoothly right away. - Second, there are so many ways to open this lock. When my electronic setup hit a snag (my own fault), we were still securing our home by using the key for a couple weeks. After electronic setup, we added three more methods. #1: We quickly created unique passcodes for everyone. #2: Our favorite method for both locking and unlocking is to use our fingerprint. #3: But quite handy is the phone app by which we lock the door from work or from upstairs when we've forgotten. - Third and also cool is that my wife and I both have Admin accounts for these two devices, meaning that either one of us can access the event logs, change the ringtone, unlock the door remotely, add other users, etc. from our phones. Meanwhile we setup regular access accounts for our adult children. They each can enter their unique code at the door itself to unlock, or to lock on the way out. The next time they visit, Eufy will scan their fingerprints to enable that method also for lock/unlock. Either way, the Event log records exactly who entered and when. And records the video. - Fourth, it's so great that there's no ongoing subscription required. I made sure everything worked before ordering the micro-SD card, but we were still able to use all of the features above plus others not yet mentioned (Live View, Live 2-way Audio, doorbell, and phone alerts). Then with a cheap micro-SD card - so easy to insert - we also have tons of video and audio storage. It's all configurable if we want lower-resolution video to save space or perhaps no audio to save even more space. The 128GB maximum size has more than enough room for us to configure high-res everything. Then if there's a particular video we want to save long-term, a single tap within the app downloads it to my phone. - For the fifth positive, I can only scratch the surface about how intuitively it all functions. The live feed is just one tap. The mute-myself button is obvious, again just one tap if we want to converse before replying. I pre-recorded a few auto-responses like, "Sorry, but we don't answer the door for solicitors". Again, my pre-recorded messages are a well-placed set of one-tap options. Motion detection is too simple a word for the continuously enhanced AI features. My list of "Events" labels significant motion as "Human Detected". Based upon settings, I have no events recorded for stray squirrels or passing vehicles. Night vision calibration accounts for the white door jamb in the picture. Even the plug-in-the-wall Wi-Fi doorbell is great, with app-based volume control and several selectable ringtones. The auto-lock feature is configurable for different time settings and seems useful, but we haven't turned that on yet. The negatives are incredibly minor, especially in light of the strong positives. - I'm a decades-experienced IT professional, assembly programmer, PC builder, and more. I'm "that guy" everyone calls to setup their own high-tech equipment, including a few video doorbells. Yet I struggled with the electronic side of this lock installation. The instruction booklet simply says to install the app and follow those instructions. The app itself is great, but the setup steps could benefit from some customer feedback. A key setup step is scanning the QR code from the device itself to get its Serial Number. That step was quick and efficient for the separate Wi-Fi doorbell device - which BTW comes included with this door lock. But for the video deadbolt device, the app kept telling me "Invalid Serial Number". No problem - I can enter the SN manually. Where to find it? The app says it's in two places: the inner documentation box, and on the door lock itself. I entered the SN from the door lock - still invalid. I entered a number from the inner documentation box - but it wasn't exactly a Serial Number, so still invalid. There was a real Serial Number on the documentation booklet itself, different from the door lock's SN - still invalid. In the end this was all my fault. Kudos to Eufy's support team for a quick E-mail response when their live call center was closed for the weekend. That response asked for details including my purchase receipt. Looking up that Amazon receipt, I noticed the exact model number I purchased: "S330". The app's setup steps require me to select the item type before scanning or entering the Serial Number. Where I had preciously selected "Video Door Lock & Doorbell Combo", I tried the app again and found the S330 in a not-so-obvious selection. With that choice the QR code scanned successfully, and everything worked fully a few seconds later. That quick step even integrated the video door lock with the included doorbell device. A better setup experience (A) would print the model number on the product box somewhere, and (B) would let the app select (or at least prompt for) the device type based upon the Serial Number scanned or entered. But with the one-time setup behind me now, everything about ongoing operation is wonderful. - The other tiny negative is the advertised integration with Alexa. I don't use Alexa here except for my Fire TV remote, so I can't speak with much expertise about how this Alexa integration should work. Amazon's product page says (copy/paste) "WORKS WITH ALEXA Add voice control by combining with an Alexa device". From "voice control" I expected that I could ask any Alexa device to lock or unlock the door, and perhaps have an Alexa Show display the live video. I've been through every possible setting at least twice, and the only Alexa connection is "Alexa as Chime" whereby an Amazon Echo will announce when the doorbell is pressed. That's not even close to "voice control". Again, not a big deal for me because we haven't gone full Alexa in our household. But if we do, I don't expect the video doorbell to integrate fully like, say, the Echo-plus-Ring bundle does. The bottom line is overwhelming positives for all the important functions plus responsive customer support. The negatives don't affect me, so five stars. Consumer Reports was correct in their recommendation.

We wanted to spend a little money on our door lock and chose this brand bc it had a lot more features than a Ring. I love that I can lock/unlock from anywhere in the world! The fingerprint makes carrying groceries and opening your door so easy. The key pad is great for my dog walker and the code is unique to her so the app actually will tell me that “xyz” just unlocked the door and show me a video. The app is super easy to download and set up. The door unit did take us a few minutes to line up to the hole where the lock goes but the actually key part is twist able so you can make the length what you need it to be and install that way. Once we figured that out, it was super easy! Battery lasts about 3 weeks to a month and I charge the batter on a regular c charger. It takes about two hours to fully charge and back in the door I goes! I got the doorbell chime as well and that suck is loud! I can hear it from my basement or even when I’m in the deck. Also your phone goes off and you can actually talk to the person from your phone. We plan to buy the whole security system for our home from this brand. That’s how awesome it is!

تم التوصيل في الميعاد بائع محترم وسعر عليه خصم حلو جدا والمنتج افضل منتج في السوق انصح باستخدامه لا مقارنه بينه وبين الباقي اللي في السوق

No la compren, le dura poco la batería, la App es lentísima, es un problema tratar de abrir y cerrar la puerta desde la App y falla mucho la huella. No recomiendo nada

I previously had a Altro Smart door, one of the few smart door with a camera, rather then needing two system. This is a major improvement over Altro's. 1) The ability to run a local server for video recording and storage directly to the chime hub is +1 2) The apps control and integration - especially for the start up was simple as long as you've got a basic level of logic setup. 3) I already had the door holes and latch done from the altro, so it was a direct swap with zero carpentry work. I didn't even need to swap the door latch, so I have a spare for the future. 4) Quiet. It's amazing how the mechanical sound of door opening and closing was so noticeable with the Altro, when I had the Eufy S330 setup and working, I nearly hear it open or shut (initially concern, thinking it wasn't working!). Overall, great upgrade for me and so far, very pleased with it.

Tout fonctionne bien. Avec l'appli on peut voir, communiquer, actionner à distance, détecter, pré-enregistrer un message, et pleines d'autres fonctionnalités. Aussi faire les enregistrements vidéos sans problème. Je recommande ce produit.

Unfortunately due to a private situation I never had it installed but they were perfect.