iubest Luggage

I bought a blue and a pink one and took them on a trip— the blue one had a sewing mishap on the zipper I didn’t notice until we were already on our trip, and it kept ripping a little more with each leg of our journey. It never fully ripped open but we were nervous it would. I reached out to the company to explain how this wasn’t wear and tear, and they were so kind and helpful! They reviewed my pictures/videos and sent me a new bag. I’m very satisfied with this customer support, plus my 5 and 8 year olds absolutely adore the bags— it makes travel in the airport soooo much easier! The only thing that is not ideal when they use it is that if the bag is attached and they don’t have their weight on the scooter part when it’s out, the bag falls forward, which knocked down my 5 year old once or twice till she understood what *not* to do when coming to a stop. Otherwise she’s had no issues after that. We use them as carry-on bags and just detach the scooter from the bag and store the scooter over the bag in the overhead bins or the flight attendants have agreed to stash them up in the first class coat closet for me a couple times too.

Really fun scooter/luggage for children. Scooter detaches so it can be ridden all over. The luggage itself is a bit small but still great for kids and travelling.

The item arrived. It was great at first. The instruction manual isn't written well at all so it's hard to comprehend. We detached the luggage from the scooter for the first time in order to pack it, and now we can't seem to slide it back in. It seems to just jam and unable to slide down. Considering its for children you expect these things to happen a little easier. The manual doesn't explain it, there are no videos, and now we're stuck with a separate luggage and separate scooter and they weren't exactly cheap. So a regrettable purchase at this stage. Unless customer service is able to help us with reattaching the luggage.

Update: So I loved this suitcase. I actually just went to purchase another one, but couldn’t remember how big it was, so I went and grabbed our blue one from storage. For clarity, we used this ONE time in July. We got home from vacation and stored all of our suitcases right away. It’s now November and we are getting ready to leave for a trip. I pulled the blue one out to find that the release button (drops scooter portion down) wasn’t giving any resistance when pushed and wouldn’t release the scooter. I remember thinking the buttons seemed cheap, but they were at least functional at the time. No clue what happened, but my son was riding it into storage and it was fine. Let’s say something happened in transit, because to be fair, they aren’t really gentle with luggage. However, this is a freaking suitcase. If it couldn’t survive one single flight, then it is junk. Obviously way outside of the return window, but wanted to update to ensure my review wasn’t misinforming, especially considering how expensive these are. There’s no option to contact the company, so I’ll chalk this up to a lesson learned. So we got three different brands of scooter suit cases. There is no comparison. This one is great quality, and the biggest difference was how smooth the wheels maneuver. It holds at least 200lbs (we all tried it lol). It’s super easy to use, and the lock function is awesome. It does travel well, it just friends on what airplane you board. We had to take the wheels off the fit in the overhead on our first flight, but we didn’t on our second. It looks way better than the other options as well. I returned the other two and plan on getting two more of these.

Bought 2 of these. Used once and the scooter handle base keeps falling back into fold position and won't stay up. I have no idea how to contact seller for help. PLEASE HELP ME!!!!